Privacy Policy

1. Introduction

Welcome to Retroxel ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how your personal information is collected, used, and safeguarded when you use our mobile application ("App") and website (https://retroxel.com).

This Privacy Policy applies to the Retroxel Android application and the Retroxel website. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account or sign in with Google, we collect your email address and display name.
• User Preferences: Your favorite games, game settings, and app preferences.
• Feedback and Support: Information you provide when contacting us for support or sending feedback.

2.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and hardware specifications.
• Usage Data: Information about how you use the App, including games played, play duration, and feature usage.
• Crash Reports: Technical data about app crashes and errors to help us improve stability.
• Performance Data: App performance metrics to optimize user experience.
• Network Information: Network type and connectivity status.

2.3 Information from Third Parties

• Google Play Services: Subscription status and purchase information for premium features.
• Advertising Partners: Advertising identifiers for personalized ads (if applicable).

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To operate, maintain, and improve our App and services.
• Personalization: To personalize your experience and sync your preferences across devices.
• Account Management: To manage your account, including subscription status and data transfer between accounts.
• Communication: To respond to your inquiries and send important service updates.
• Analytics: To analyze usage patterns and improve our App's performance and features.
• Advertising: To display advertisements (for free tier users) and measure ad effectiveness.
• Security: To detect, prevent, and address technical issues and security threats.
• Legal Compliance: To comply with legal obligations and enforce our terms of service.

4. Third-Party Services

We use the following third-party services that may collect information:

4.1 Firebase Services (Google)

• Firebase Authentication: For user authentication and account management.
• Cloud Firestore: For storing user data such as favorites and preferences.
• Firebase Crashlytics: For crash reporting and stability monitoring.
• Firebase Performance Monitoring: For app performance analytics.
• Firebase Analytics: For usage analytics and user behavior insights.

For more information, see Firebase Privacy Policy.

4.2 Advertising Partners

• AppLovin: For displaying advertisements. AppLovin Privacy Policy
• Pangle (ByteDance): For displaying advertisements. Pangle Privacy Policy

Note: Premium subscribers do not see advertisements, and advertising-related data collection is minimized for these users.

4.3 Google Play Services

We use Google Play Billing for in-app purchases and subscription management. See Google Privacy Policy.

5. Data Storage and Security

Your data is stored on secure servers provided by Google Firebase. We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting data access to authorized personnel

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Subscription-related logs are automatically deleted after 90 days. When you delete your account, your personal data will be removed within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data.
• Data Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of personalized advertising.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at the email address provided below. We will respond to your request within 30 days.

7.1 How to Delete Your Data

You can delete your account and associated data by:

1. Opening the Retroxel app
2. Going to Settings > Account
3. Selecting "Delete Account"
4. Confirming the deletion

Alternatively, you can contact us directly to request data deletion.

8. Children's Privacy

Our App is not directed to children under 13 years of age (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice through the App or by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Additional Information for Specific Regions

12.1 European Economic Area (EEA) Users

If you are located in the EEA, our legal basis for collecting and using your personal information depends on the type of information and the context in which we collect it. We process your personal information based on:

• Your consent
• The performance of a contract with you
• Our legitimate business interests
• Compliance with legal obligations

12.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether your personal information is sold or disclosed
• The right to say no to the sale of personal information
• The right to equal service and price

We do not sell your personal information to third parties.